1. Return Policy

Returns are accepted within 5 days of delivery. Items must be unused, in their original condition, and returned with the original packaging.

A complete unboxing video is mandatory for all return requests.

2. Refund Process

Approved refunds are processed within 3–5 business days.

Customers are eligible for a full refund for damaged or defective items after verification. Refunds will be issued directly to the original payment method used for the purchase.

3. Unboxing Video Required

Customers must record a complete unboxing video when opening their package.

• The video should clearly show the package and product.
• The recording must be continuous, uncut, and untampered.
• The unboxing video must be shared with us via WhatsApp or Email when requesting a return or refund.

4. Return Shipping

Return shipping is free for defective or damaged items.

A return shipping fee may apply for returns requested for other reasons. Where applicable, we will arrange a reverse pickup from your address.

5. Return Conditions

To qualify for a return, the following conditions must be met:

• Items must be completely unused and in their original packaging.
• Return requests must be submitted within 5 days of delivery.
• A valid unboxing video is mandatory for processing.
• Clearance items, sale items, or heavily discounted items are not eligible for return.

6. How to Return an Item

• Contact Us: Reach out to us via WhatsApp or Email and provide your Order ID along with the reason for the return.
• Share Unboxing Video: Send the complete unboxing video to our support team for review.
• Get Approval: Our team will verify your request and confirm whether the return is approved.
• Return & Refund: Once approved, ship the item back or hand it over to our pickup courier. After verification at our facility, your eligible refund will be credited.

7. Non-Returnable Items

The following items are strictly non-returnable:

• Clearance items and promotional/discounted sale products.
• Used, altered, or damaged items without a valid unboxing video.
• Items missing tags, accessories, or original brand packaging.